Our SCARIEST Errors – And How to Solve Them

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To celebrate Halloween, we thought it would be fun to put together a list of our scariest Altru errors. The Altru Support Team has seen our share of scary errors. Here’s a few of them but don’t worry — they are easy to resolve! Alisa S. When you’re processing an order in Advance Sales, you […]

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How to Assist Users with Password Reset Request Email Deliverability Issues

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What do you do when you receive a call or an email from a Blackbaud Sphere Participant and/or Sphere User (Administrative) requesting assistance with retrieving/resetting their Password? This guide will walk you through the available options to assist your Customer’s and/or Co-workers with resetting their Blackbaud Sphere account Password. First, we recommend gathering some additional […]

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Marking Columns And Comments On Report Cards

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At the end of a marking period, you may need to modify which marking column(s) display on your report cards. The marking columns can be modified by selecting the “Details” tab and opening the “Courses” section. Within the courses section, you can add a “New Column” or modify an existing column by highlighting the row […]

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On Donor Retention | When donors stop giving…

SURPRISED-CATs

A donor who regularly supported your organization for years just called and asked to cancel his recurring gift. You need to learn what went wrong and determine whether this is an individual issue or sign of a larger issue with donor retention. If you handle the situation well, you may be able to save and strengthen this relationship.

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Working with Tables(Rooms) and Seating Arrangements in a Gala Event

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A Blackbaud Sphere Gala Event has the option for the setup and reporting for Tables (Rooms) and Seating arrangements. Within your Sphere Gala Event Admin section you can organize your table arrangements and seating assignments and view their current status as far as the number of seats still available per table. Also, you can run reports within […]

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No Tricks, Just Treats! Free ResearchPoint Classes.

Training

Target Analytics is offering two training courses — for free! If you are new to ResearchPoint or if you just want a refresher course, now is the time to sign up. Here are the classes you can take free of charge through the end of November: ResearchPoint Introductory Essentials and Researchpoint: Introduction to WealthPoint To […]

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