May Altru Education Options

Last month, I celebrated a year in the Altru Education Lead position. It’s crazy how time flies. I’ve learned a lot in a year. I’ve learned more about what Altru users struggle with, more about the importance of ease of accessibility of training resources, and more about how quickly (or not quickly) we are able […]

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Processing Credit Cards through The Raiser’s Edge

The Raiser’s Edge has the ability to connect to your merchant provider, whether that would be Blackbaud Merchant Services, IATS, Cybersource or any other supported provider you can take Credit Card payments right from a batch in The Raiser’s Edge. This becomes useful especially if you’d like to Credit Card payments through a Recurring Gift. […]

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New Features Coming this Month

In a few days, you’ll find new features included in your Altru™ subscription designed to increase efficiency and add functionality. Visit the Altru New Features page to get all the information and guidance you need to begin using the new features right away. The theme of this release is training and ticket printing! Here are some […]

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Student Billing Setup For The New Year: Am I Good To Go?

The end of the year can be a busy time, and you’ll need to ensure that you are ready to begin billing for the new year. First, you’ll want to create or copy your Fiscal Year in General Ledger. Next, you’ll need to copy your Products and Billing Items. The setup of the dates of […]

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Blackbaud NetCommunity 6.64 New Features – Blackbaud Secure Payment Page Enhancements

We are excited to inform customers about a change that we made to NetCommunity version 6.64. Changes have been made to the Blackbaud Secure Payment page in NetCommunity. The Event Registration form parts and Payment 2.0 web pages use the secure payment page (PDF) to process transactions. Interruptions can occur when passing information from the NetCommunity […]

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Trouble accessing Chat Support through the Blackbaud website?

We have recently had a few reports recently of users being unable to access the Chat Support feature on the Blackbaud website. When users click on “Chat with Support” or “Chat with Sales” it redirects them to the chat page but no options appear for them to choose which product to chat about, and will […]

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