Configuring Internet Browsers for Blackbaud Hosting Services

Blackbaud Hosting Services recommends some basic browser configuration settings in order to ensure the most complete functionality while accessing and working within your hosted applications. After installing Citrix, the following settings will need to be configured for all users in the appropriate browsers: Internet Explorer          Version 8 and above: Configure your datacenter URL […]

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How to Manually Disconnect a Hosting Services User

There are times when it may be necessary to manually disconnect a user from the hosted environment, such as if the hosted application was closed without a proper logout. But, you may wonder, if the application is already closed – how do you disconnect the user? The steps are outlined below, and can also be […]

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1099 Live Chats Happening!

No matter if you are finishing your 1099’s or just getting started it’s not too late for us to help walk you through the process! We have 1099 webinars/live chats happening this week. During the webinar we will review Aatrix, FAQ’s, and have a live Q&A. Sign up below right now for free! 1099 Live […]

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Hosting Chat Support

Did you know that Blackbaud Hosting Services has direct Chat Support? No matter the level of complexity, our expert analysts are ready to troubleshoot and resolve your questions through our quick and convenient Chat Support. What’s so amazing about Chat Support? It’s easy! Go to Chat Supportand choose Hosting Services to chat with a Hosting analyst directly. […]

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Does Electronic Gift Aid Declarations meet HMRC requirements?

When claiming Gift Aid on donations through NetCommunity and Online Express does an Electronic Declaration meet the HMRC requirements? After discussions and a thorough investigation with the HMRC we can confirm that Electronic Declarations taken from Online Express and NetCommunity both meet the requirements of the HMRC. After questions were raised regarding HMRC guidance section […]

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Blackbaud Hosting Support Hours for Monday, January 18th

Blackbaud’s US offices will be closed on Monday, January 18th in observance of Martin Luther King, Jr. Day. Our offices will reopen for normal business hours on Tuesday, January 19th. As always, our online Support resources will remain available to users with active maintenance. Are you new to the hosting environment or a new administrative user? Sign […]

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