What is the Altru Community?
“So what will you be doing there?” That’s the first question my Mom asked me when I told her I had a new job . Her baby would finally be leaving the music industry after eight years; no more late nights, no more 16 hour work days on the weekends, no more explaining to angry patrons that they are NOT in fact, on the guest list. Unfortunately “managing an online community” is even more foreign than “managing a music venue” to most people. In her eyes, I just went from watching concerts to playing on Facebook as a career. Not good.
Online communities are still a fairly new approach to interactions between company and customer. It’s a shift in communication – from private interactions to a dynamic, public conversation. This creates meaningful relationships between members, forming a network of peers who collaborate with the company and each other in an interactive environment.
The Altru Community (now open for business – yay!) is a place where you can have discussions with our team and each other. It’s easy to navigate and includes a wealth of conversations. You can search for your topic and see if it’s already being discussed – if so, you’ll have an immediate answer. If you have a question that hasn’t been brought up, your peers and the Altru team will offer solutions and best practices. It also includes links to our other helpful references – the blog, Knowledgebase, video tutorials and more.
Not only will this be the one-stop shop for all your Altru (museum management software) needs, but it’s also filled with some of the best resources – a network of your peers! This is what makes the community special. We know that you work in an industry you love and you’re passionate about your work and your cause. You face the same struggles – how to make your organization more visible, how to increase constituents, how to sell more tickets; it goes on and on. So talk to each other; engage each other through the community.
As your community manager, I’m here to get to know you and your mission – and help you connect with us and each other. Actually, all of Altru is in the community – support will help with questions, product management will check out ideas; marketing, design, and developers may even chime in with solutions.
So “playing on Facebook” (while a self-proclaimed valid use of my time) doesn’t quite do the job description justice. All of your resources and peers are now in one place; go check out the community and see what everyone’s talking about!