There are various options to receive training in The Raiser’s Edge, depending on what level of training you need and your availability. Classroom Training Join a class of your peers for training in The Raiser’s Edge.  The courses are held in Glasgow and London and are structured to train attendees from the basics for new [...]

When a user leaves, the records that the user added in The Raiser’s Edge will still show that user’s name. This information is available in records via File, Properties. For example, when you open a constituent record and select File, Properties, the following information will show: In the above example, the constituent – Terry E [...]

There have been a few calls recently to Support on changes to this form, so this post is to hopefully clarify the situation. HMRC have made changes to the form that accompanies the list of payments for tax claim when sending the claim to HMRC.  The list of payments to be included in the claim [...]

Note: This is only relevant for users whose data is hosted by Blackbaud and who have the User Administration option, because they are a member of the REAdmin security group in Hosting. Users who are members of the REAdmin security group in Hosting have the additional icon User Administration on the Blackbaud Application Hosting menu, [...]

Each user should log into The Raiser’s Edge with their own login credentials. Users who have Supervisor rights in The Raiser’s Edge, or who log in with the user name Supervisor, can add new users in The Raiser’s Edge. To add a new user: 1. In Raiser’s Edge select Admin, Security.  This will list the [...]

As you probably already know, when your database is hosted by Blackbaud, and you export data from The Raiser’s Edge or intend to import into The Raiser’s Edge, the files are saved to the hosting Files folder for your site. You can access the Files folder with the Content tab in Blackbaud Application Hosting. When [...]