David Martin

I am a team lead for The Patron Edge and have been with Blackbaud since 2008, starting as a customer support analyst based in Glasgow.
 

Posts by David Martin

Blackbaud Europe Customers – SmartTPS Upgrade From 1.4.015 to 1.4.016 Deadline July 2013

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Logic Group has released a new security patch for SmartTPS which includes new security certificates and must be in place on each till running SmartTPS by the beginning of July. After this point, the till will not be able to process transactions until the update is applied.  In order to ensure continued service please follow [...]

 

Merry Christmas and Happy New Year!

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We would like to wish all of our customers a very Merry Christmas and a fantastic New Year!  It has been a pleasure to support each and every one of you this year and we wish you all every success in 2013. Personalize funny videos and birthday eCards at JibJab!   The Patron Edge Support [...]

 

Important Information for Patron Edge Users in the UK

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Further to Blackbaud and TopTix recent partnership renewal announcement,  I am pleased to inform you that we have finalised our Support integration planning which will come into effect from 31st December. Blackbaud and Toptix are confident that these changes will improve customer satisfaction with The Patron Edge and The Patron Edge Online products, and we [...]

 

File Attachments in The Patron Edge Online

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Here is a simple guide on adding links to your Patron Edge Onlinesite that will allow customers to download PDFs, brochures, videos, images, etc. This will work with all Patron Edge Online versions from 3.3.3 to the latest build. I’ve dropped a pdf document in the PEO site folder in a folder called PDF and [...]

 

Welcome to SmartTPS Document

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I have been asked to put together a quick guide to introduce SmartTPS and its functions in The Patron Edge. This document will be ideal for box office new starts and for a quick reference guide. Please have a look and if you feel that the document is missing information then please comment and I [...]

 

Basic Site Design in The Patron Edge Online – Demo of Points Raised from the BBE Webinar Held on 12th June 2012

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BBE Support held an online webinar on 12th June 2012 covering basic design techniques in The Patron Edge Online. As promised, this is the blog that accompanied that session. Items covered: Adding a simple mailing list in The Patron Edge Online (Video) Files needed:  mailing list.zip MODE and UID functionality (Video) Adding Screen Parts – [...]

 

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