Continuing a series of six posts on a project, began in 2008, by the Blackbaud User Education team. See previous post (part 5 of 6).   By:  Ellyn Hassell and Lindsey Rix Today, the client contact work item has become a solid part of our team’s daily workflow. As with anything new, it took some time to [...]

Continuing a series of six posts on a project, began in 2008, by the Blackbaud User Education team. See previous post (part 4 of 6).   By:  Ellyn Hassell and Lindsey Rix By 2010, the client contact work item had become quite a powerful tool for housing and tracking all our usability efforts…much better than our Access [...]

Continuing a series of six posts on a project, began in 2008, by the Blackbaud User Education team. See previous post (part 3 of 6).   By:  Ellyn Hassell and Lindsey Rix In our previous post, we discussed the testing plan for our work item. After we tested (and tested and tested), we reached a point where [...]

Continuing a series of six posts on a project, began in 2008, by the Blackbaud User Education team. See previous post (part 2 of 6).   By:  Ellyn Hassell and Lindsey Rix In our previous post, we discussed the ins and outs of creating a work item form in Team Foundation Server. We now had a working form and a [...]

Continuing a series of six posts on a project, began in 2008, by the Blackbaud User Education team. See previous post (part 1 of 6).   By:  Ellyn Hassell and Lindsey Rix Once we decided that TFS was the best tool to use for the job, the next step was to determine how we should get [...]

Introducing a series of six posts on a project, began in 2008, by the Blackbaud User Education team. By:  Ellyn Hassell and Lindsey Rix (thank you to Georgeanne Cheng who is no longer a writer on our team, but was an integral part of this effort!) In 2008, as part of a team usability group [...]