Michael Butler

I began my career with Blackbaud in April of 2010 as a Customer Support Analyst for The Education Edge and Student Billing. I also cross-trained to support The Financial Edge during this time as well. In 2011, I transitioned into my current position as an Enterprise Solutions Specialist with the Blackbaud Enterprise CRM support team.
 

Posts by Michael Butler

Our Recommended SQL Server Maintenance Plan for Blackbaud CRM

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Co-written by Joseph Price When it comes to SQL Server Maintenance, experience is paramount.  Building a solid SQL Server maintenance approach without years of experience can be a daunting task for part-time DBAs and network administrators. As this is the case, Blackbaud has come up with a recommended SQL Server Maintenance Plan which can be [...]

 

How to Set Up Login Enhancements and Self-Service Password Resets in Blackbaud CRM 2.93

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With the release of Blackbaud CRM 2.93, we now have the ability to set up self-service password resets for Blackbaud CRM users as well as several other login enhancements. Setting up Forms Authentication also enables the following new features:  Invalid login messages to help clarify how to successfully log in to the application. For example, [...]

 

How Smart Are Your Smart Fields in Blackbaud CRM?

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Smart fields are calculated fields that are available for reports and queries which combine multiple pieces of data or decide which data to display based on what is available. The purpose of smart fields is to provide calculated information about Constituents within your database in a time-saving manner. You may often run a query to [...]

 

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