One of the most common Citrix/Hosting related issues to watch out for is accidental multiple connections. Sometimes we encounter an issue where a hosted user clicks on The Raiser’s Edge icon multiple times when trying to connect to the program and ends up having multiple sessions/background connections running. This could cause issues when trying to [...]

It’s a good idea for clients who use Blackbaud Hosting Services to periodically check the version of Citrix that they’re using to make sure they’re on the latest version. Using the latest version of the Citrix MetaFrame can help improve overall performance and minimize the risk of possible connection issues. We have some excellent Knowledgebase [...]

Have you ever created an awesome gift batch template only to have another user muck it up with real gifts because they thought they needed to actually open the template in order to use it? Here’s a tip – the simple solution is to uncheck the “Other users may access this batch” checkbox on the [...]

One of the questions we receive in Support is “What is the difference between Import and Globally Add Records and when is the best time to use each of them?” Great question. The Globally Add Records and Import functions are powerful tools within The Raiser’s Edge that allow users to update information on a large [...]

Fields are the areas in The Raiser’s Edge in which users can enter information. In the Config module, users can find a place where field settings can be edited. The Fields page allows users to rename fields, change the required status, make them hidden, or make them a lookup field and all columns are sortable [...]

Using Constituent Batches is a common way to enter a group of constituents into your Raiser’s Edge database. Using Defaults in a Constituent Batch is a great way to speed up the data entry process and is a feature that sometimes gets overlooked when using Constituent Batches. When would you use a Constituent Batch? Anytime [...]