As you may already be aware from our previous blog posts, HMRC has launched a new Gift Aid system, and we have been busy making changes to allow you to claim directly from The Raiser’s Edge.  We are pleased to confirm that patch 9 for The Raiser’s Edge version 7.92 is available now and incorporates [...]

As part of our ongoing commitment to improve the customer experience, we are implementing a new Customer Support Call Centre on 1 October 2012. The new system will improve our ability to handle calls more efficiently and effectively by, for example, routing calls directly to the support analyst dealing with your open cases and ensuring the analyst who answers your call knows who [...]

The latest round of Blackbaud Europe Webinars for The Raiser’s Edge, Blackbaud NetCommunity and The Patron Edge have been announced. These webinars are free of charge and provide invaluable insight into core functionality within Blackbaud products. Sign up today! The Raiser’s Edge Reports Overview.  26th July, 2PM. This webinar will provide an overview detailing some [...]

Last month, we posted information on changes to The Raiser’s Edge 7.92 including changes to constituent search, duplication criteria and constituent registration. This week: Resource Centre As well as the improvements to the products, we have also been busy making changes to the documentation on our website.  We have implemented a new Resource Centre (Resource [...]

Earlier this month, I posted some information on the changes made to constituent search and duplication criteria in The Raiser’s Edge. Today, I’ll go over Constituent Registration.  You can now quickly analyse and manage registrant information: You can now mark registrants as attended/unattended without opening the registrant record.  You can do this for one registrant, [...]

The Raiser’s Edge 7 releases recently have focused on technological changes by enabling PCI-DSS compliance, BBMS integration, and support for the 32-bit version of Office 2010. In 2011, we worked with dozens of database managers to find out what features would make them happier and the result is…. The Raiser’s Edge version 7.92! The Raiser’s [...]