Our forums are a gathering place for everyone in the nonprofit community to exchange ideas. To find all unanswered posts, click Unanswered on the right side of the Forums page. Then on the Unanswered Posts page, select The Raiser’s Edge from the Forum drop-down list. Here are the most popular Forums posts as well as [...]

Our forums are a gathering place for everyone in the nonprofit community to exchange ideas. Christina Goodrich from Lawrenceville School would like to discuss Projects Grants and Endowments, and Katie Moran would like to discuss The Financial Edge program mapping to The Raiser’s Edge fund on The Financial Edge Forum. To find all unanswered posts, [...]

If you’re on BlackbaudKnowHow, you’re probably familiar with our online support resources, but have your coworkers checked them out? If they don’t already have Blackbaud.com logins, we strongly encourage giving all software users access to the secure resources on our website. Site administrators at your organization can invite users to create a Blackbaud.com login, which [...]

Our Customer Service team has compiled answers to our customers’ billing and invoice questions in our new Blackbaud Finance FAQs. Each question and answer is also in Knowledgebase, which requires your Blackbaud.com login.* What information is included on my invoice? How do I get taxes taken off my invoice? How to change my organization’s invoice [...]

We’ve just added a short support resources video to YouTube. If you’re new to Blackbaud or you’d like a refresher on our online resources, such as Knowledgebase, How-to Documentation, BlackbaudKnowHow, and Case Central, take a look! It’s only five minutes and we think it will help you on your way to making the most of [...]

We rely on your feedback to maintain a high level of support, and we love to hear about our analysts going above and beyond to assist you. Each quarter, Customer Support’s MVPs are selected from your nominations; join us in congratulating the recipients of the Q4 MVP awards: Rebecca Lockhart, Mark Olkiewicz, Erin Parks, Kenny [...]