How To Avoid Fraudulent Transactions

Posted by to Blackbaud Sphere on April 18th, 2012

To help you protect your relationship with your constituents, we are bringing to your attention a couple of scenarios in Blackbaud Sphere that have been reported by some of our clients:

1. Donor said he accidentally entered $9,000 instead of $900 and wanted a refund of $8,100 to a different card

2. Donor paid $800 for an event on a stolen credit card and said he changed his mind and wanted a refund to a different card.

In both cases, the person used a stolen credit card for the initial payment and requested the refund to a different card (owned by that individual). In cases where you have identified this fraudulent situation, it is imperative that you issue a refund immediately using the refund feature in Sphere to the same credit card. Do NOT, under any circumstances, refund the transaction to another credit card or through any other system, i.e., do not refund through a point-of-sale system or write a check for the refund.

You can keep up with us on Twitter by following @bbsupport; we use the hashtag #bbsphere when we discuss Blackbaud Sphere. Take a look at our Twitter Guide for more information.




  • http://www.cardauthorizer.com/ credit card processing

    it is imperative that you issue a refund immediately using the refund feature in Sphere to the same credit card

  • http://www.golfessentials.com.au/ mens sunglasses

    Golf Essentials offers the ultimate in quality, style and performance
    golfing accessories. Specialising only in superior and comfortable golf
    accessories ensures you receive outstanding value with every purchase.

  • http://www.beevou.com/ electronic vouchers

    DO u know Beevou is for free for beneficiaries (voucher holders) and affiliates, and we have a free forever plan (up to 200 vouchers per month) for issuers, we will never ask you for a credit card.

  • http://www.beevou.com/ mobile vouchers

    The
    child care voucher system merely utilises vouchers in exchange for child care.
    a simple and economical thanks to build payments to your child care supplier is
    with the employment of electronic vouchers. as an example,…..

  • http://www.samsonscarpetcleaning.com/ carpet cleaning

    In
    the geographical region, wherever knave ice storms do occur, if the gutters
    haven’t been cleansed get into the autumn, recent man winter will rip them off
    a house terribly quickly. it is also an honest plan to put in gutter protectors
    that keep detritus, like falling leaves, out of the gutters, he said. Another
    vital cleansing tip that doubles as a security tip is to scrub the appliance
    exhaust tube and vent for settled lint, detritus or birds’ nests. check that
    the outside vent door closes tightly once not in use. obstructed appliance
    vents have started many house fires and caused carbon monoxide gas build-up in
    homes. make certain to use a predicament heater blanket and insulate pipes

  • http://www.ergoback.com/ boss chair

    The
    Boss huge Man Chair is intended for each weight and size, promising to carry
    the larger individual. The chair back on the quality B990 measures twenty five
    inches wide and twenty six.5 inches high. The seat is twenty three…

  • http://www.beevou.com/ create coupons

    Most
    customers United Nations agency do their searching on-line area unit much
    interested in on-line institutions that provide free shipping.////

Previous:

Next: