Paypal Will Be Conducting System Maintenance

PayPal is upgrading their data center on April 20, 2012 from 1:00 a.m. ET to approximately 2:00 a.m. ET.  Sphere accounts that use PayPal as the payment processor or initiatives that have PayPal as an option in the payment type dropdown will be affected during this window.

During the time of this upgrade, there will be a system-wide interruption to PayPal, including but not limited to the following:

  • PayPal’s website, www.paypal.com will be unavailable and account holders will not be able to log into their accounts. In addition, most consumers will receive an error message when attempting to checkout using PayPal.
  • Most of the PayPal API calls attempted during the upgrade will fail with a 10001 (internal error) response. Some Authorizations and Sale transactions via Direct Payment API calls may successfully complete but merchants may also see result codes 104,102 and 1000 returned. When these result codes are returned, it is recommended that the merchant review their PayPal account prior to resubmitting the transaction. Any type of Referenced Transaction calls for all PayPal API calls (Delayed Capture, Refund, Reference Transaction and Void calls) will fail with a 10001 response.
  • Adaptive Payment API calls will not be supported during this upgrade and will fail with a 520002 (internal error) response.
  • Batch processing services will be unavailable during this upgrade. If batch requests are submitted when the service is unavailable, the processing will be delayed.
  • Transactions created prior to March 19 will not be available between 12:00 a.m. ET and 2:00 a.m. ET. This data will be missing from History in the PayPal account and cannot be accessed to process a delayed capture, void, refund or referenced transaction. Attempts to reference a transaction created prior to March 19 via an API call will result in a 10001 (internal error) response.
  • Merchant Reports for the Eastern & Pacific time zones for April 19 activity, which will be created on April 20, may have a delayed delivery. There is no significant delay expected for Settlement Withdrawal. Auto Sweep will be put on hold on April 19 and depending when batch services are resumed, it may be run early morning on April 20. The PayPal SFTP drop box will not be available during the upgrade.

Therefore, it is important to know how this will impact your Sphere payments for the hour long maintenance.  If Sphere customers select PayPal as the only method on the form, transactions will not be processed during PayPal’s upgrade. If customers’ donors select the PayPal (from the payment type dropdown) when they submit the form, transactions will not be processed at all.   If Paypal is used as the primary payment processor for the account, payments will not be processed.

If your initiatives have PayPal as a payment type, we recommend disabling this for the duration of the maintenance so your payments can process successfully.  Review How to enable or disable PayPal or ACH payment options in an event or form for instructions.

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