Today’s Tip: 3 More Query Tips


Following up from my last post on Query tips and tricks, there’s a few more I want to add. Tip 1 – Access your queries throughout Altru. If you want to be able to use a query throughout the program (in a mailing or export), be sure to select to “create a selection” when saving […]


Bok Tower Gardens Celebrates All Its Lovebirds


On Saturday, February 15th, Bok Tower Gardens welcomed all  its former lovebirds at their wedding reunion celebration. Brides and grooms, as well as those who “popped the question” at the Gardens were invited to participate in the ceremonial Crossing of the Moat. Guests enjoyed a special Valentine’s carillon concert by Geert D’hollander and were able to […]


Important Security Advisory – Heartbleed Bug

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Recently, a team of security researchers announced a vulnerability named “Heartbleed” (CVE‑2014‑0160) which affects SSL, the protocol most commonly used to secure transmission of sensitive data on the web, from credit cards to personal information, and the very keys that protect that data.  In this context, we would like to inform you that your Blackbaud […]


Today’s Tip: Did You Forget Your Password?

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As a Support Specialist, I get to work with Altru users every day. I’m either on the phone, in the community, or chatting, resolving issues and answering questions. While that takes up a good bit of my time, the rest of my day is spent creating resources that can help our customers resolve their issues […]


Things to Know About Altru 3.15

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For our latest release of Altru (3.15 coming out this week), we’ve created several resources to get you ready. Check out the New Features page. Sign up for New Feature training. Or get the quick rundown below: Ability to Reschedule Tickets You can only reschedule tickets for events of the same price type and program. You cannot […]


Using Knowledgebase: 4 Tips for Successful Altru Searches


We have the most engaged customers! You all search the Community, talk in Skype chats, take 101 trainings, and more. However, I consistently see one thing you all are missing out on: Knowledgebase. I know that the Community is the most popular hangout because you can talk to other users and get help from support, […]