Our SCARIEST Errors – And How to Solve Them


To celebrate Halloween, we thought it would be fun to put together a list of our scariest Altru errors. The Altru Support Team has seen our share of scary errors. Here’s a few of them but don’t worry — they are easy to resolve! Alisa S. When you’re processing an order in Advance Sales, you […]


Training Available in November

feat Training Classes

Coming into November, with Thanksgiving on my mind, I begin to take stock of the things in my life that I am thankful for. One of those things is my team at Blackbaud. The people I work with every day are a group of very special, caring, and dedicated individuals who put our customers first. […]


How We Sold 639 Memberships Online in 96 Hours: Guest Post from the Children’s Discovery Museum of San Jose


Guest Post from Debbie McKenzie, Development Manager for Children’s Discovery Museum of San Jose: These days it seems everyone is looking for the daily deal. Groupon and LivingSocial deals work well for admissions and drive people in the door, but we have found that they do little to convert the visitor into a member. Here […]


The BEST Thing About bbcon


I asked a few members of the Altru team what their favorite thing about bbcon was. From meeting customers to karaoke to the grub, it seems like everyone had a fantastic time. Here are their responses: Other than all the exercise I got walking around the beautiful Gaylor Opryland hotel, my favorite part of BBCON […]


Free Webinars: The Science of Turning Visitors into Major Donors & The Case for Free Admission


At bbcon this year, we had two great sessions featuring some best practices from other Altru users. We realize everyone can’t make bbcon, so we’ll be redoing the sessions as webinars, and we’d love for you to attend. Here are the details: Converting everyday supporters into major donors is a science. To grow your major donor base, you’ve […]


How to Solve a Common Acknowledgement Process Error


Have you ever tried running the acknowledgement process and received this error: Error activating the marketing effort: Error running marketing effort export. An error occurred before executing the process ‘Marketing Effort Export Process’: Error running marketing effort export. Object reference not set to an instance of an object. What does that even mean? Don’t worry! […]