When do you offer partial refunds?


With the 3.15 release of Altru, we gave you the ability to partially refund. In our latest release (3.16 & 3.17, July 2014), we added a little more functionality – giving you the ability to keep the membership or ticket active, while refunding part of the purchase price. Since you all know HOW to use […]


Altru 3.16 & 3.17 Released Next Week


Next week, you’ll find new features included in your Altru™ subscription designed to increase efficiency and add functionality! Visit the Altru New Features page to get all the information and guidance you need to begin using the new features right away. This release combines the features planned for Altru release 3.16 as well as additional features […]


Are you recognizing and rewarding your Loyal and Major Donors?


I have been a lifelong Kansas City Royals fan and attend more than 10 games every season when I’m not on the road helping our Arts and Cultural Clients. One thing I have noticed over the years is how the Kansas City Royals reward their loyal fans, is by making them pay to rebuild their […]


Best Practices for Cancelling Group Sales

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Have you ever had a group call and cancel at the last minute? I think we’ve all been there. However, what comes next is a little different for every organization. Perhaps you require a deposit and keep that deposit. Or maybe your groups pay when they come, so you just have the reservation record but […]


Kids Visit Free This Summer: The Dali Museum Takes a Risk


Kids Visit Free This Summer! This was the headline I recently read in The Dali Museum’s newsletter. We typically hear that the summer is crazy for museums. Kids are out of school, and parents are looking for things to do with them. So why would the Dali offer free admission for kids? I reached out to […]


Altru Training: Classes Available in July


We have a couple new Masters Sessions added this month. Don’t miss out on these: Altru Masters Workshop: Managing Your Membership Program Description: Focusing on day-to-day maintenance activities often performed by Membership Managers, this one-hour Altru Masters Workshop will cover often requested how-to’s including transferring a membership to another constituent, updating gift membership status, reprinting […]