In my last blog post, I explained how to set up Standard Email Alerts in Blackbaud CRM.  Today, I’ll give you the skinny on Custom Email Alerts (for those pathologically averse to reading a user guide). Custom Email Alerts allow your organisation flexibility with regards to alerting your users when changes have been made to records in [...]

We are committed to using the latest technology in our products and we make every attempt to begin support for new operating systems shortly after their full release. Since there may be many changes between beta and full release versions we must allow time after the full release to run regression testing on all aspects [...]

Every now and then we receive calls from customers who notice that the linked memberships were not automatically being renewed when generating recurring gift payments in batch.  The most common reason is that a Membership Renewal Schedule has not been added. When adding a new gift, and linking it to a membership, it is important to [...]

One of the many new features in Blackbaud NetCommunity 6.51 is self-service password reset; this feature replaces the previous functionality of providing reminder phrases or passwords with a custom hypertext link, allowing users to reset forgotten passwords themselves. Following an upgrade to NetCommunity Version 6.51, you will need to update the Forgotten Password/User ID Email [...]

You may have heard about some changes coming in 2013 about Gift Aid, so I thought I’d take some time to outline Blackbaud’s plans on that. Gift Aid is the UK Government scheme to assist charities in claiming back the element that would have been paid in tax for a donation by a UK tax [...]

We would like to wish all of our customers a very Merry Christmas and a fantastic New Year!  It has been a pleasure to support each and every one of you this year and we wish you all every success in 2013. Personalize funny videos and birthday eCards at JibJab!   The Patron Edge Support [...]