That’s right! Our latest tutorial videos are now available on YouTube for your viewing pleasure. These videos include: How to install Citrix, How to add new Hosting accounts, How to reset user passwords, How to use the files folder and many more! The videos are easily searchable online. If you would like to view them [...]

For many of our customers the school year is winding down and end-of-year processes are quickly approaching. This post will review some of the common efficiency tools we recommend for our Hosted environment, which may save you some time during this busy season. Windows Authentication If you haven’t already set up Windows Authentication for your [...]

If you have ever had any questions about printing, you may find the tips and tricks in this blog post helpful to ensure you are able to successfully print from Blackbaud Hosting Services. If your organization has both an Edge product and a Blackbaud NetCommunity or Online Campus Community product, make sure you are only [...]

If you are looking for time-saving shortcuts in Blackbaud’s hosted environment, then the products offered by our partner, Omatic Software, may be able to help. Omatic Software provides efficiency solutions designed exclusively for users of Blackbaud’s software.  From enhanced importing and event management to advanced segmentation, check fraud prevention, and the ability to send email [...]

Due to the PCI security requirements, Citrix passwords for our hosted users expire every 90 days. After 75 days users will begin to see a prompt notifying them of the upcoming password expiration. If the password is not reset within 90 days, the Change Password screen will appear at the next login. Users have the [...]

Our customers know that it is vitally important to protect the personal information of their donors as well as comply with the PCI standards put in place by the credit card industry to prevent identity theft. This is why the responsibility for the security of the data is a top priority for Blackbaud. It also [...]