As part of Blackbaud’s commitment to our hosted customers, we regularly update hosted products to the latest available versions. We do extensive testing in our hosted environment to ensure compatibility and update the hosted databases within 30 days of the general release. This commitment and the windows for update notifications are outlined in the Hosting [...]

Have you noticed Maintenance Notification emails describing Critical MS Patching?  Each month, Microsoft releases new server security patches. Based on industry standards, we have a small time frame to deploy these patches in order to maintain security and PCI compliance. Each organization will be affected by at least one maintenance window to install the patches [...]

As part of our commitment to our hosted customers, the Blackbaud Hosting Services team performs product version and patch updates during our regular maintenance windows. Notifications of scheduled updates come from our communications team. If you are not receiving the communications, please see our previous post, How to receive communications from Blackbaud Hosting Services. The [...]

Information on upcoming maintenance, upgrade schedules, unplanned outages, and important news is sent to our customers from the Blackbaud Hosting Services Communications team. If you are not receiving these email notifications, it is possible that you may not be setup to receive them, they are being blocked on your internal email server as spam, or you [...]

As outlined in the System Requirements, the supported operating systems for basic Blackbaud Hosting Services are: Note: At this time, Windows 8, which was released on October 26, 2012, is not a supported operating system for Blackbaud Hosting Services. If your organization has multiple products, please refer to the System Requirements directly, as there may [...]

One of the most popular requests from our Hosted users is the ability to connect directly to local drives on the user’s machine. Our Hosting team has been dedicated to bringing this functionality to our users, and we have great news – it’s coming this month! What does this mean to your organization? When Exporting, [...]