Blackbaud Sphere

How to Assist Users with Password Reset Request Email Deliverability Issues

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What do you do when you receive a call or an email from a Blackbaud Sphere Participant and/or Sphere User (Administrative) requesting assistance with retrieving/resetting their Password? This guide will walk you through the available options to assist your Customer’s and/or Co-workers with resetting their Blackbaud Sphere account Password. First, we recommend gathering some additional […]

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Working with Tables(Rooms) and Seating Arrangements in a Gala Event

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A Blackbaud Sphere Gala Event has the option for the setup and reporting for Tables (Rooms) and Seating arrangements. Within your Sphere Gala Event Admin section you can organize your table arrangements and seating assignments and view their current status as far as the number of seats still available per table. Also, you can run reports within […]

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Using Social Media to Drive Donations and Registrations

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Part 1: Let’s Talk About SEO Part 2: Email Marketing Part 3: Using Social Media to drive donations and registrations. Social media is a popular tool that has given rise to promising new ways for event participants to raise money online. The real power of social media comes through engaging a wide audience. What better way […]

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Turn Contacts into Donors Using Segmentation

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Managing your nonprofit’s constituent database is key for successful fundraising. Find out the advantages of using segments in your constituent database and turn contacts into donors today!   What is Segmentation? Segmentation is the process of grouping constituents based on common characteristics. What are the advantages? Successful fundraising is often enhanced through customizing your communication […]

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How to Find Payments Based on Card Holder Name

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When a participant is registered for an event or a donation is made, the transaction owner/card holder maybe a different name than the participant or donor name entered. How this can happen in your account: A company may pay for multiple people to register for an event but the card holder name is not entered […]

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Important Information Regarding the Shellshock Vulnerability and Hosting Services

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Recently, a team of security researchers announced a vulnerability named “shellshock” (CVE-2014-6271, CVE-2014-7169) which affects Bash, a program that some Unix-based systems utilize to execute command lines and scripts.  In this context, we would like to inform you that the following Blackbaud Hosting Services products are secure: ALTRU Blackbaud Enterprise CRM (BBCRM) Blackbaud Merchant Services […]

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