Blackbaud Sphere

Important Security Advisory – Heartbleed Bug

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Recently, a team of security researchers announced a vulnerability named “Heartbleed” (CVE‑2014‑0160) which affects SSL, the protocol most commonly used to secure transmission of sensitive data on the web, from credit cards to personal information, and the very keys that protect that data.  In this context, we would like to inform you that your Blackbaud […]

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New Process for Renewing Secure Sockets Layer (SSL) Certificates

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Does Blackbaud host your Blackbaud NetCommunity (BBNC) or Sphere instance?  If so, please review the post below thoroughly, as an important process has recently changed. Recently, Blackbaud’s SSL certificate provider, GeoTrust, changed the requirements for renewing certificates.  Blackbaud is still responsible for renewing your certificate.  Under the new process, GeoTrust must receive authorization from the […]

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What Happened to My Payment?

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Every so often your organization may notice that a payment has been reversed in Sphere and not know why, or have an issue where it seems like a lot of online transactions are declining through your events or forms.  Did you know that there are things you can check in Sphere to help troubleshoot problems […]

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New Training Central Search Features

New UI video for KH blog

Searching for training and certification programs in Training Central is now simpler than ever! Whether you’re looking for an instructor-led class, an on-demand video on a specific topic, or trying to register for our Blackbaud Certification in The Raiser’s Edge program, our new search page on Training Central makes it easy. Click on the video below […]

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Blackbaud Sphere and Internet Explorer 11 Compatibility

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Microsoft recently launched Internet Explorer (IE) 11 as an automatic update. This update has caused several compatibility issues throughout Blackbaud Sphere. Some of the more prominent issues include the content editor’s only showing in HTML view, being unable to edit financial transactions on a Contact Record, and log in issues. Below are some common questions […]

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Save Time by Running Reports

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It’s that time of year again, the fall events are coming to an end and everyone is preparing for their holiday campaigns; this, combined with the year being almost over and having to track donations can be stressful. During this time of year we hear common questions about which reports to run for reconciling with, […]

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