If you are using the Raiser’s Edge Sphere Connector to send transaction information to and from RE and Sphere, you have probably encountered the “Polling for Import” error and thought, “Great. What now?” While this error used to appear more frequently (last summer, we improved the tool and have seen less Polling cases created), it [...]

Each of these classes focuses on Blackbaud Sphere’s Content Management System (CSM) in an interactive, virtual classroom.  In each class, your instructor will guide you through scenarios to help reinforce the objectives.  You will also have opportunities to practice your new skills in our sample Blackbaud Sphere environment. Introduction to the Content Management System (2 [...]

On Thursday, April 26th, we are conducting a maintenance release. There is no expected downtime or impact to Sphere services.  We have a few fixes that are updating the HTML code of some of our modules, changes in the Volunteer Center breadcrumb path, a way to update the Year Graduated value as a blank, and [...]

Chances are, you have stumbled upon a new feature or have a general Sphere question.  Before clicking that submit button on your next ticket to support or calling in, I would like to show you some resources that will more than likely get your question answered quickly! Knowledgebase Did you know that every solution to [...]

To help you protect your relationship with your constituents, we are bringing to your attention a couple of scenarios in Blackbaud Sphere that have been reported by some of our clients: 1. Donor said he accidentally entered $9,000 instead of $900 and wanted a refund of $8,100 to a different card 2. Donor paid $800 [...]