Have you visited our Knowledgebase recently? When working through the steps of a solution have you found yourself more confused than when you began? Do you have a suggestion that would make the article easier to follow? If so leave us your feedback! Blackbaud’s Knowledgebase is the #1 visited online resource for our clients and [...]

We updated the MatchFinder database today. To ensure The Raiser’s Edge is pulling the most current matching gift information, download the latest files: In The Raiser’s Edge, go to Records > MatchFinder and click “Download and Update MatchFinder Database.” For detailed steps, refer to  How to update MatchFinder in The Raiser’s Edge. Remember that your MatchFinder [...]

The United States Postal Service (USPS) is changing their postage rates on January 22. 2012. Read all about the rate changes. Because this rate change goes into effect in the middle of an update, we released a service pack to reflect this change, which is now available for download. In order to see the proper [...]

Whether you’re new to Blackbaud or have been with us a while, we encourage you to review our Customer Guide, which includes everything you need to know about Blackbaud and Support! We regularly update the guide and recently added new information to Online Support Resources (p. 6), Training Options (p. 11) and our phone menu [...]

We updated the MatchFinder database today. To ensure The Raiser’s Edge is pulling the most current matching gift information, download the latest files: In The Raiser’s Edge, go to Records > MatchFinder and click “Download and Update MatchFinder Database.” Remember that your MatchFinder Online service is updated daily so you will always see the most [...]