Everyone has people on their email list who never open, click, nor give. These people have been assumed to be unreachable. Many nonprofits attempt various last-ditch attempts to salvage these contacts. These contacts cost money, since you have to pay for each email you send to them. Additionally, these individuals depress the open rate of [...]

Blackbaud has been working diligently on The Raiser’s Edge-Luminate Online integration since we announced it as a Quick Win several months ago, and we are thrilled to share our progress with you. The February 2013 release of Luminate Online contains new code that will support the upcoming integration with The Raiser’s Edge. It is the [...]

Advocacy data in Luminate Online has been updated to reflect the 113th Congress that was sworn in January 3, 2013, plus all additional state senate and state house legislators for 2013. Old obsolete Built-In Groups will be deleted and new Built-In Groups will be created on Luminate sites within the Congressional Districts, State Senate Districts [...]

Early January will bring a flurry of reporting activity for most organizations. Bosses and boards of directors will want to know results of online fundraising for December and 2012 overall. To help you present the data and analysis, we’ve created a reporting template kit that includes Excel and PowerPoint files ready to receive data from Luminate Online [...]

Planning to send an end-of-year fundraising email?  Many, many Luminate Online clients do send a message (or two) in the final days of December. There are some specific things to keep in mind when planning and sending a year-end message: > Get in line early Keep in mind that Luminate Online allows you to schedule [...]

Here at Blackbaud’s headquarters in Charleston, South Carolina, we’ve been closely monitoring Hurricane Sandy.  We have detailed contingency plans to ensure we’re able to provide support from off-site locations, including our offices in Virginia, Boston and Washington D.C., for down and critical issues during times of disasters. We include this information in our Customer Guide [...]