BlackbaudKnowHow.com: For Blackbaud Software Users

Contributors

	Adam Alkouri, Blackbaud Sphere Product Support Lead I have worked with Blackbaud since January 2007, starting off as a support analyst and transitioning to my current position of product support lead in 2010. I specialize in reporting and data administration for our SaaS product, Blackbaud Sphere.
	Allison Davis-Anderson, Blackbaud Enterprise CRM Training Specialist I joined Blackbaud in 2005 as a support analyst for The Education Edge. I later cross-trained to The Raiser’s Edge and Student Billing. I am currently the Enterprise CRM Training Specialist.
	Alta Justus, Developer Solutions Engineer I have been with Blackbaud since 2010 and I am currently a Developer Solutions Engineer.
	Amanda Smola, eTapestry Support Specialist I Joined Blackbaud in August of 2010 as a Support Specialist for eTapestry. I also have been given the opportunity to lead our Philanthropy committee in Indianapolis. I have a background in Marketing and I enjoy staying active and spending time with my family!
	Anne-Marie Daly, The Raiser’s Edge Senior Support Specialist I am a senior support specialist for The Raiser’s Edge at Blackbaud Europe’s Glasgow office and have been with Blackbaud since 1991.
	Anthony Pisano, Data Analytics and Enrichment Services Product Support Lead I started at Blackbaud in 2007 and am the product support lead for our Data Analytics and Enrichment Services (DAES) products (i.e., AddressAccelerator, MatchFinder, PostalSaver, AddressFinder) as well as ResearchPoint, WealthPoint, NOZA, The Researcher’s Edge and P!N.
	Anthony Tomaino, Emerging Support Manager I currently manage our new SaaS products, specifically Altru. In my time at Blackbaud, I’ve managed our financial software support teams and served as a product lead working directly with our Product Development teams on improving our education solutions. I specialized in Student Billing and at one point supported customers on our financial products.
	Barbara Reeves, Education Solutions Designer Barbara joined Blackbaud in 2006 working in Customer Support where she assisted customers with Student Billing, Registrars Office, and Admissions Office. Today, she works with our Enterprise customers to design and develop training solutions.
	Betsy Unger, Senior Technical Writer I began working at Blackbaud in 1999 in Customer Support. I joined the User Education team in 2000 and I primarily write documentation for Blackbaud NetCommunity and Blackbaud Internet Solutions, but I have also authored content for Blackbaud Enterprise CRM and The Raiser’s Edge 7.
	Brandon Winchester, Principal Developer Solutions Engineer I have been with Blackbaud since 2006 and am currently the Principal Developer Solutions Engineer in Support.
	Caroline Boegel, Enterprise Solutions Specialist I came to Blackbaud in 2009. I spent a year as a support analyst for The Raiser’s Edge and have since become a member of the support team for Blackbaud CRM and Blackbaud Direct Marketing.
	Caroline Howell, The Financial Edge Product Support Lead I am a product lead for The Financial Edge and have been with Blackbaud since 2003, starting as a customer support analyst and then trainer.
	Chris Martin, Internet Solutions Product Lead I joined Blackbaud in 2010, supporting Blackbaud NetCommunity. I’m currently a Product Support Lead for our Internet Solutions. I really enjoy working with the internet integration of Blackbaud’s product offerings because of the customization and dynamic content delivery that’s not possible any other way.
	David Martin, Arts & Cultural Team Lead I am a team lead for The Patron Edge and have been with Blackbaud since 2008, starting as a customer support analyst based in Glasgow.
	Dawn Hollowell, Senior Product Marketing Manager I have over 12 years experience in technology product marketing; my top priority is to ensure our customers have access to timely and helpful information as they prepare for new releases of The Raiser’s Edge.
	Devendra Shrikhande, Altru Consultant Devendra Shrikhande has over ten years experience of partnering with non-profits to integrate their operations and support their missions through technology. Devendra joined Blackbaud in 2010 and as a former museum professional enjoys bringing the advantages of Altru to our arts and culture clients.
	Diana Himes, Educational Solutions Designer Diana started with Blackbaud in 2007 as a Courseware Developer, before moving into her current role as Educational Solutions Designer where she is responsible for designing and developing training materials for our Blackbaud CRM customers.
	Douglas Clinton, Information Specialist I have been with Blackbaud since 2005. I began in The Raiser’s Edge support and am now an information specialist working with forums, blogs and other aspects of our support website.
	Dustin Guthrie, Support Specialist Dustin joined Blackbaud in the spring of 2010 as a Financial Edge support analyst. He has since crossed trained to support two additional products, FundWare and The Patron Edge, in his current role as a Support Specialist.
	Erin Parks, Senior Customer Support Analyst After teaching in a junior high for six years, I started with Blackbaud in 2010 and have supported Raiser’s Edge and GiftMaker Pro. Before finishing my teaching degree in 2004, I worked in support for a mutual fund company for seven years.
	Gail Rosenquist, FundWare Product Support Lead I am the senior product support lead for FundWare and have worked with the product in multiple capacities since 1998, both in Support and Professional Services.
	Heather Cooper Johnson, Product Manager for The Financial Edge Heather has a business degree, comes from a banking background and additionally has Product Management certification from Villanova. She started with Blackbaud in 1996 and has worked in Support, Professional Services and Design. Currently, she is the Product Manager for The Financial Edge.
	Heather R. Johnson, Blackbaud Application Hosting Support Lead I joined Blackbaud in 2008 as a support analyst for The Financial Edge, and later cross-trained to learn The Patron Edge, FundWare, and Blackbaud Sphere. I am currently a Product Support Lead for our Blackbaud Application Hosting Support team.
	Howard Chalmers, Altru Product Manager For over ten years, I’ve worked with Arts & Cultural organizations to streamline operations, better understand their supporters, and utilize data to make business decisions. I’m currently a Product Manager for Blackbaud’s App Engines team.
	Issac Story, Enterprise Internet Solutions Product Lead I joined Blackbaud in 2006, supporting The Raiser’s Edge, then moving on to training clients. After that, I moved to the Blackbaud NetCommunity support team, eventually working exclusively with designated high-profile Enterprise clients. From there, I became a Product Support Lead for Enterprise Internet Solutions.
	Jay Odell, Vice President and General Manager for Altru I am the Vice President and General Manager for Altru, Blackbaud’s SaaS-based comprehensive solution for museums, zoos, historical societies, and other types of general admissions organizations.
	Jeff Heffner, Altru Product Support Lead I’m a product support lead for Altru and was one of the original members of the Arts & Cultural Support team. I came to Blackbaud after many years of testing software for nonprofit BINGO halls in the US and Europe. I’ve worked extensively with ticketing and have helped write and implement numerous custom reports and customizations for The Patron Edge.
	Jennifer Mercer, Product Manager for The Raiser’s Edge Jennifer was a French major turned fundraiser before coming to Blackbaud in 2006. She has worked at Blackbaud as an Internet Consultant and as a Product Designer. Currently, she is the Product Manager for The Raiser’s Edge.
	Jillian Lewis, Internet Solutions Support Analyst I joined the Blackbaud team in 2010 as a Sphere Support Analyst, and cross-trained to Blackbaud NetCommunity in July of 2011.
	Joe Moellering, Manager of Customer Experience Joe started with Blackbaud in 2007 as an Educational Consultant. He did extensive training on The Raiser’s Edge, The Financial Edge, and Blackbaud CRM before moving into his current role as the Manager of Customer Experience.
	Jonathon Leeke, Altru Product Manager I joined Blackbaud in November, 2011, and currently work as a Product Manager for Altru.
	Joseph Price, Enterprise Support Specialist In April 2011, I joined Blackbaud as a support analyst for Blackbaud CRM. Currently, I am part of the upgrade team in customer support where I provide technical assistance and best practice guidance on upgrading Blackbaud CRM and Blackbaud Direct Marketing.
	Julia Wilson, Education Solutions Product Manager Julia was an Integrated Marketing Communications major at Winthrop University before coming to Blackbaud in 2004. She has worked as a Customer Support Analyst for The Raiser’s Edge and The Education Edge and as a Product Support Lead. Julia is currently the Product Manager for Education Solutions.
	Justin Ward, Senior Technical Writer I joined Blackbaud in 1998 as a technical writer on the User Education Team, working primarily with Accounting for Nonprofits and The Financial Edge. My current focus is on the Financials features within Altru and Blackbaud CRM, and the development of the next generation of The Financial Edge.
	Kelsey Hilton, Customer Support Analyst for The Raiser’s Edge I am a recent graduate of Indiana University and started working with The Raiser’s Edge in 2011. I have recently begun supporting AuctionMaestro Pro integration as well. I became interested in working with Non-Profits after working in the University library for many years.
	Kevin Brunson, Altru Product Support Lead I’m a senior product support lead for Altru, and one of the original members of the Altru Support team. I started with Blackbaud in 1999 as a member of The Raiser’s Edge Support team. Later, I served as the product lead for The Raiser’s Edge helping our customers with their fundraising needs.
	Kristen Gastaldo, Altru Community Manager I joined the Altru team in March 2012, leaving behind the late nights of the music business. My background in event management, marketing and ticketing in the arts and cultural community led me to pursue a career with Blackbaud as Altru’s Community Manager.
	Laurel Stello, The Raiser’s Edge Product Support Lead I have been a product support lead for our Fundraising Systems for the past 4 years. Before becoming a product lead, I supported The Raiser’s Edge for more than 3 years.
	LeAnn Drake, Courseware Developer I joined Blackbaud from the nonprofit sector in 2005. I worked initially as an Educational Consultant, providing training on The Raiser’s Edge, The Education Edge, and Sphere. As a Courseware Developer, I am privileged to help customers by developing creative, world-class, interactive, learning curriculum.
	Lewis Cole, Patron Edge Support Analyst I joined Blackbaud in February 2009 as a Raiser’s Edge support analyst. I am currently a support analyst on The Patron Edge team based in Glasgow.
	Lindsey Robbins Rix, Technical Writer I’m a technical writer on the Products User Education team. I’m a User Education lead for The Education Edge, Online Campus Community, Online Admissions, Student Billing and Social Media. I’ve been with the company since January 2006, and in that time I’ve worked on most of the Blackbaud products.
	Lori Galvan, Product Marketing Manager I have worked at Blackbaud since November 2011 as Payment Services Marketing and Commercialization Manager. I have an international software marketing background and have served as the executive director of a non-profit organization.
	Lory Stobart, eTapestry Support Specialist I joined Blackbaud in 2010 as a bilingual eTapestry support specialist. I have a background in Spanish and Communications. I have an English Mastiff and three horses that spend most of their day dining (I also call it mowing) on the five acres I live on. I enjoy horseback riding, camping and reading – usually all at the same time.
	Lynsey Stanford, eTapestry Support Specialist I started working in eTapestry Support in 2010 and am currently a support specialist. I have a degree in Graphic Design, but oil is my favorite medium. I’m also a trained silversmith and engraver who loves taking new and old ideas and infusing them into something hip and trendy.
	Matt Crawford, Blackbaud CRM Product Support Lead I have been with Blackbaud since 2006, when I started supporting our Financial Edge, Education Edge, and Student Billing, and RMS. In 2008, I started working with Blackbaud CRM and Direct Marketing, and I am currently a Product Lead for these products.
	Matt Lacy, Blackbaud CRM Product Support Lead I joined Blackbaud in 2005 and have supported The Raiser’s Edge, The Education Edge and Blackbaud CRM. I am currently a product support lead for Blackbaud CRM and Blackbaud Direct Marketing.
	Matthew Flynn, Enterprise Solutions Specialist I joined Blackbaud in 2009 and have worked in-depth with The Financial Edge, FundWare, Blackbaud CRM and Blackbaud Direct Marketing. My interests include being outdoors, writing music, traveling, and spelunking.
	Melissa Rancour, Courseware Developer Melissa joined Blackbaud in 2007 with extensive experience in adult training at universities and corporations. She currently works with the Courseware Team to create a variety of instructor-led and self-paced training, and has also delivered interactive training on The Raiser’s Edge and The Financial Edge.
	Michael Butler, Enterprise Solutions Specialist I began my career with Blackbaud in April of 2010 as a Customer Support Analyst for The Education Edge and Student Billing. I also cross-trained to support The Financial Edge. In 2011, I transitioned into my current position as an Enterprise Solutions Specialist with the Blackbaud Enterprise CRM support team.
	Michael P. Ward, Enterprise Solutions Specialist I started Blackbaud in January of 2010 on the Education Edge Team. and transitioned into my new position with Enterprise in March of 2011. My interests include live music, outdoor activities, and sampling the many fine restaurants located throughout the Charleston area.
	Mickey Sargeant, The Raiser’s Edge Support Analyst I am a support analyst for The Raiser’s Edge and have been with Blackbaud since 2001.
	Nancy Abercrombie, Corporate Engagement RC After more than 20 years in the nonprofit sector, I came to work at Blackbaud in Products, where I run the Discovery program. This program links customers to our Product Managers for research on potential changes and enhancements to our products.
	Nathan Renihan, Interaction Designer My passion is learning how people work and think and then making sure that our solutions match. My favorite solutions are the ones that you don’t even have to think about because they seem so natural.
	Neal Osti, Lead Writer I started at Blackbaud in 2008 as a technical writer on the Products User Education team. I’m currently the lead writer for The Raiser’s Edge 7, and also on teams for other products such as Altru and Enterprise CRM.
	Pat Frame, Senior Support Specialist I started as a Raiser’s Edge Customer Support Analyst in February 2000, and have been a Product Lead for The Raiser’s Edge, The Patron Edge, and Third-Party and Emerging Products as well as an Educational Services Trainer and a Support Education Trainer. I am currently a Blackbaud NetCommunity Senior Support Specialist.
	Rachel Mitchum, Altru Support Analyst I joined Blackbaud in April 2010 as a support analyst for The Education Edge and Student Billing. In that time, I’ve cross-trained to The Financial Edge and currently work as a support analyst for Altru.
	Rhys Beynon, Patron Edge Support Analyst I joined Blackbaud in January 2008 as a support analyst for The Patron Edge. I come from an IT background in varying industries over the past twelve years.
	Rob Rexing, The Raiser’s Edge Product Support Lead I joined Blackbaud in 2008 as a support analyst for The Raiser’s Edge and currently serve as a product support lead.
	Robert Morrell, Patron Edge Support Analyst My name is Robert Morrell and I have recently joined the Patron Edge Desk at Blackbaud. I come from a mixed IT background having dabbled in a little bit of everything and am looking forward to being involved with Blackbaud.
	Ross Murphy, The Raiser’s Edge Product Support Lead I joined Blackbaud in 2004 and have supported both The Raiser’s Edge and The Patron Edge. I am currently the UK product support lead for The Patron Edge based in our Glasgow office. I also recently served on the board of a local Non-Profit organisation for 18 months.
	Sarah Cameron, Customer Support Analyst I joined Blackbaud in April 2010 as a support analyst for The Raiser’s Edge.
	Sarah McBride, Technical Writer I’ve been with Blackbaud since 2005, starting as a support analyst for The Raiser’s Edge and The Education Edge. I spent four years on our support website team and now create how-to documentation as a technical writer. When I’m not at work, you’ll likely find me at the beach or downtown enjoying the beauty of Charleston.
	Skeff Flynn, Blackbaud Sphere Product Support Lead I have been working with the Sphere platform since 2005. In that time, I have managed support teams and am currently a product support lead focusing on the eMarketing side of Blackbaud Sphere. I have developed into a subject matter expert on DNS configuration, Sphere CMS, advocacy and email.
	Stephanie Herrell, Blackbaud Sphere Product Support Lead I started with Blackbaud in 2010 helping nonprofits plan events through Sphere support. My previous experience with Atlanta-based nonprofits and desire to provide an excellent customer experience made the job enjoyable…so much so that I continued working with Sphere as a Product Lead in 2011.
	Stuart Mackie, Interactive Product Support Lead I joined Blackbaud Europe in 2004 initially working in corporate IT. For the past 5 years, I have been working in Customer Support and I am now the product support lead for the Interactive Support team here in Glasgow.