Use Our New Financial Edge Chat Support!

One of our busiest times of year is almost over, and we love how Chat Support has helped during this crazy time! If you haven’t used Chat Support already, it’s a quick and efficient way to contact Financial Edge support. You can reach a chat analyst by going to case central and clicking “Chat Now.” Chat works a lot like AOL Instant Messenger or Microsoft Office Communicator; it allows you to communicate with an analyst in real time.

Chat is a great way to get a quick question answered in a hurry. Once you’ve typed your question, an analyst will type a response that displays on that web page, and you and the analyst will continue the session until either your question has been answered or you feel a phone conversation would be more productive. We’ll even send you a transcript of the chat in case you have questions later!

A few of the questions that clients are asking include information about Aatrix registration codes, updating tax tables, adjusting 1099s, and how to resolve the error “invalid starting check number.” The next time you have a quick Financial Edge question, give chat a try!