Five Ways to Cut Transaction Time in The Patron Edge
On a busy day, every second counts when making a sale. Long lines make patrons impatient and a bad enough waiting experience can even be enough to prevent someone from coming back to visit you. Lines at theme parks are so bad nowadays, my wife and I don’t even bother anymore. With that in mind, here are five tips that can help you cut mouse clicks and seconds from every transaction:
Patron Edge has a Company setting called Ignore Price Type Reordering. Set this to No, and what will happen is that when you choose a price type and tickets for the first event in a transaction, it will remember that price type for all subsequent events in the sale (if it’s available). This should save at least a couple of clicks per transaction if you have a lot of patrons who buy several events at once
If you are a general admission organization, use the touch screen for sales. You can remove at least 3 mouse clicks per transaction by using the GA sales screen instead of the standard screen.
If you are a reserved seating or mixed organization, the GA screen doesn’t do you any good. But the standard sales screen in Patron Edge has a lot of keyboard shortcuts. Check out our User Guides page for a cheat sheet you can post next to the cashiers’ monitors, called the Sales Keyboard Shortcut Reference Sheet.
In the payment screen, there are a lot of payment methods available by default. It’s likely that you will never find yourself using several of these. To declutter the screen, go to Administration, User Setup, Profiles and turn off unused pay methods. You can see Knowledgebase solution BB198026 for detailed steps if you are unfamiliar with editing profiles.
For popular events and big on-sales, having a line dedicated to cash transactions can help keep lines short. If it’s advertised well enough, it may even prompt patrons to come visit with cash in hand, sparing them long lines and saving you money on credit card fees. While you’re at it, configure your cash drawers to pop before receipts print; the cashier will have the chance to make change while a receipt prints and can then hand both change and receipt to the patron at once, shaving precious seconds from a transaction.
I’m sure you’ve come up with other tips and techniques to minimize wait time. What has worked best for your organization? Leave your thoughts in the comments.