Phase 1 & 2 Release Updates for The Patron Edge 3.402 and The Patron Edge Online 3.4.1.3

Posted by to The Patron Edge on November 11th, 2011

To give you a quick update on our phased releases of The Patron Edge 3.402 and The Patron Edge Online 3.4.1.3, we have already had several clients update as part of the Phase 1 (non-hosted) and Phase 2 (hosted) releases.  Additionally, we have several more Phase 2 clients scheduled to perform the update in the coming weeks. The updates have typically been able to be performed within a few hours (depending on the database size), and they have gone much smoother than updates in the past. 

We are very excited about this release, and the down-time involved with the update has been significantly reduced for most clients. If you are interested in updating now, please create a case to have a Support analyst see if you qualify for the current open phases.

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  • A Momoh

    We’ve upgraded to Patron Edge 3.402, the experience was smooth, though there were issues with the new reports not being accessible and ticket printings which were promptly resolved by Blackbaud Support.

    However the upgrade to Patron Edge Online 3.4.1.3 have been unsuccessful after several attempts. Blackbaud Support have been fantastic but there seems to be a bug in the installer or the update program! Each time we attempt to update PEO, we get an error: 27502 with a message that it could not connect to the PE server …
    Login failed for user ‘peouser’

    We’ve changed the peouser login details and tried again but it still persists.

    We have also discovered that each time we’ve carried out the unsuccessful updates, PEO Admin site and the website stop working the next day – you cannot login into the Admin site even though you are entering the correct login details and the website no longer access the payment page.  I do not know whether this is happeing to others but this have been my experience. Your colleagues have identified that some dll files seem to be unregistered during this process and only by registering them have they been able to reinstate our site and also get into PEOAdmin.

  • Jbailey

    Has this problem with PEO been resolved?

  • Jennifer Floyd

    Thanks for the comments.  The issue reported below is something that is limited to UK clients.  We suspect that there is an environmental component at play, as we have never been able to replicate the issue in house.  Since we aren’t able to duplicate in house, we are only able to troubleshooting the issue when we have access to client sites. The UK Support team is working with our development team to help get to the bottom of the issue, and I understand that A. Momoh has been working with the UK team to troubleshoot the issue.  No US clients have experienced this issue to date, but we are aware of the steps the UK team is/has taken, should the issue arise in the US. 

  • Jennifer Floyd

    Thanks for the comments.  The issue reported below is something that is limited to UK clients.  We suspect that there is an environmental component at play, as we have never been able to replicate the issue in house.  Since we aren’t able to duplicate in house, we are only able to troubleshooting the issue when we have access to client sites. The UK Support team is working with our development team to help get to the bottom of the issue, and I understand that A. Momoh has been working with the UK team to troubleshoot the issue.  No US clients have experienced this issue to date, but we are aware of the steps the UK team is/has taken, should the issue arise in the US. 

    • Jbailey

      Thank you very much for this response.

    • Karen Tanner

      Hello
      Has this issue been resolved yet?

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